Group Chief Executive
A year of change
Over the past twelve months, we’ve started to see vast changes in the housing landscape. As ever, we’ve strived to do our best by our customers and since re-locating to our new offices at 52 Regent Street, we’ve been in the perfect position to do this.
A year of change 2014/15 has also seen us prepare for the establishment of a new formal group structure. City West, along with ForWorks construction and Villages Housing Association have joined hands to become ForViva. Through ForViva, City West will continue to positively impact the communities in which we operate and with David Cummins at the helm, I’m confident we’ll continue to work closely with customers and partners to help improve lives.
Managing Director
Shaping the future
Whilst this report focuses on looking back over the performance of the last year, we’ve also taken the opportunity to include some of our goals for the future. Under ForViva, we aim to improve the lives of our customers by promoting health and wellbeing, providing greater education and training opportunities and actively encouraging more sustainable employment. Through the ForViva group we are fast becoming a forward thinking social business, committed to delivering excellent services and building safer communities to help shape a bright future and enrich the lives of our customers.
These arrows are used to show if we’ve achieved the goals we set ourselves in last year’s Annual Report.
These icons are used to show how we compare to other housing associations in the country, (Where the statistics are available)
The VfM icon is used to show where we have achieved high quality, but cost effective services.
Look out for our Shaping the Future icon to see what we aim to do in 2015/16.
Your opinions and ideas are invaluable to help us improve services.
We devised acorn, which is our approach to customer involvement and our way of ensuring customers continue to be at the heart of everything we do.
The CSE assessor said: “with the leadership strong in commitment and delivery of service, the focus remains clearly on the quality of service to their customers.”
Customers were satisfied with their neighbourhood as a place to live
*recorded from transactional surveys
We’re involved in key activities with the Salford Strategic Partnership through Salford City Council. One of these projects is to promote resources to the wider community and to identify gaps in community facilities in the areas we work.
100% 13,879 of 13,879 Properties have a valid gas safety certificate
We have taken legal action against those who refuse entry to their homes for safety standards.
This service has been independently validated and is recognised as a standard of best practice within the sector.
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Joyce had suffered with Alzheimer’s for around five years, but the passing of her husband last year had sparked an acceleration of the disease. Since the move, Joyce’s family say that they have seen a staggering improvement in her condition.
Joyce’s granddaughter Sam said: “We need more of these kind of facilities to support people like my grandma. She is a really happy person now – not just a woman living and dealing with her illness.”